Posted: Monday, April 7th 2025
The Global Customer Growth Executive is a temporary position based in Enfield, EN1 1TW. The Company Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible. We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential. The Role Crown Relocations is a global company with a regional operations structure. The Customer Growth team works centrally to examine and identify recommendations to evolve our CX & UX, uncovering opportunities along the customer journey to scale the business acting on customer needs. Working with the Customer Growth Director, this role will be working on framing some of those opportunities in defined strategic projects. You will also work with business stakeholders including other areas of marketing (brand and regional), Sales heads, country owners, CS functions and supply chain to deliver on profitable and scalable growth in line with the CR customer strategy and Crown standard. Planned strategic projects in scope for this role will be around customer proposition development, Website UX journeys, Partnership marketing, support proposition development and AI opportunities along the Customer Journey. The right candidate will be obsessed with customer data and be able to use data sets to articulate customer trends: • Gauge customer satisfaction/expectation through collecting/analyzing data collected from surveys, customer focus groups, social media, and industrial benchmarks, including key drivers of both satisfaction and dissatisfaction • Work with Group and Regional Marketing – including communications, digital and the CS operations- to establish a consistent global customer experience in line with the CR Customer Value proposition and the company purpose, whilst optimizing business contribution (including MTM and other customer feedback initiatives) Crown Worldwide is a experiencing a period of growth and diversity across our business portfolio so whilst this contact is set at 6 months there maybe opportunities for talented individuals to continue to work within the organisation. Skill and Experience • 2+ years of professional experience in B2C customer business: • Previous experience can be a mix of: Strategic CX, Digital UX, Content development, Marketing/ CX project • Self-motivated with outstanding execution and problem-solving skills • Strong attention to detail, specifically when analysing both qualitative and quantitative information • Proven organisational skills with the ability to work across multiple projects and stakeholders and a team player • Bachelor’s degree and/or MBA would be an advantage. • Strategic thinker with long term planning abilities providing good performance management • Superior written and spoken communication skills • Experience and a great degree of comfort with the use of technology • An enthusiastic achiever with a ‘can do’ attitude’ • Effective at working in a matrix management environment. • Excellent presentation, project management and organizational skills. • Tackles problems and takes independent action where appropriate, seeks out new responsibilities, generates new ideas and practices self-development. • Consistently seeks ways to improve processes, productivity and profit achieved is desirable but not essential What’s in it for you? • Be part of a global leader with a rich history and a commitment to making a positive impact. • Work in a diverse and inclusive environment that values your contributions. • Opportunities for professional growth and development. Equal Opportunities Crown is an equal opportunities employer, committed to diversity and providing equal employment opportunities to all qualified individuals. We welcome applications from all eligible candidates and prioritize employee well-being, engagement, and development. Values The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of the way we see the world and what is most important to us. They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community. DETERMINED We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace. CARING We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world. THERE We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance. SHARING We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.
Job type: Other
Location: Enfield / Hybrid
Closing date: April 25, 2025
How to apply: Visit the link below for Crown Careers application details